Understand the need
Identify critical activities, supporting systems, information, suppliers and owners.
Keep your business running.
Understand critical business dependencies and prepare a practical approach to continuing work and recovering services after disruption.
Business continuity & disaster recoveryWHEN THIS IS USEFUL
The situation
You need a clear view of the current position, accountable ownership and an agreed next step in this area.
The intended change
A scoped plan, reviewable evidence and practical actions proportionate to the business need.
What the service covers.
Define the work
Agree continuity and recovery requirements, responsibilities and dependencies.
Review and improve
Develop or review plans and use agreed exercises to examine readiness.
What an agreed engagement can produce.
| Deliverable | What it makes clear |
|---|---|
| Business dependency and impact review | Critical activities, consequences and recovery requirements to agree. |
| Continuity and recovery plan | Roles, priorities, procedures and communications. |
| Exercise and improvement record | Observed gaps, accountable actions and follow-up evidence. |
Select and tailor the deliverables to the agreed scope, access, responsibilities and acceptance criteria.
What acceptance should establish
- The scope, authorization and accountable roles are explicit.
- Findings and completion decisions are supported by the agreed evidence.
- Limitations, unresolved actions and operating responsibilities are recorded.
Make the work concrete.
A situation to examine
A disruption makes an order-processing application unavailable. Walk through how the business prioritizes work, coordinates recovery and verifies that resumed records are consistent.
What to measure
Track the agreed findings, unresolved actions, review evidence and demonstrated readiness against the scoped baseline.
Methods that support the work.
The service scope determines which methods, artifacts and review points are needed.
Questions about this service.
What is included in this area?
Understand critical business dependencies and prepare a practical approach to continuing work and recovering services after disruption.
How is delivery scoped?
Recovery objectives and operating commitments must be agreed and tested. A written plan alone does not demonstrate recoverability.
Define the next useful decision.
What business concern should this work address, and what evidence would justify the next decision?