Understand the change
Identify affected roles, workflow changes, incentives, barriers and support needs.
Build capability people can use.
Connect a new AI capability to real roles, everyday tasks, practical learning and accountable operating ownership.
Adoption & enablementWHEN THIS IS USEFUL
The situation
A tool or pilot exists, but people need clearer workflows, confidence, guidance or support to use it effectively.
The intended change
A practical adoption approach with role-based learning, usable guidance and measures tied to the work.
What the service covers.
Practice the work
Develop role-specific exercises, operating guides and examples using approved information.
Support and learn
Establish ownership, feedback, support and a review of adoption, task quality and value.
What an agreed engagement can produce.
| Deliverable | What it makes clear |
|---|---|
| Role and workflow impact map | What changes, who is affected and the capabilities each role needs. |
| Learning and practice plan | Task-based exercises, success criteria and feedback appropriate to the audience. |
| Playbooks and operating guidance | When to use the capability, how to review its output and when to escalate. |
| Adoption and value review | Measures, ownership, feedback and the next improvement decision. |
Select and tailor the deliverables to the agreed scope, access, responsibilities and acceptance criteria.
What acceptance should establish
- Users can complete representative tasks and recognize when to seek help.
- Workflow owners accept the operating guidance and support responsibilities.
- Adoption measures include quality and usefulness alongside participation.
Make the work concrete.
A situation to examine
A team practices an AI-assisted document review with representative examples. Users explain what they checked, identify an ambiguous case and follow the escalation procedure before the capability becomes part of routine work.
What to measure
Review task completion, quality, confidence demonstrated in practice, recurring support needs and workflow adoption. Attendance alone does not establish effective use.
Methods that support the work.
The service scope determines which methods, artifacts and review points are needed.
Questions about this service.
Is this only classroom training?
The approach can combine facilitated learning, practical exercises, workflow guidance and coaching around the actual work.
Can it start with an existing pilot?
Yes. Use the pilot’s intended roles and tasks to identify the guidance, practice, ownership and operating support needed next.
Define the next useful decision.
Identify the affected roles, one representative task and the operating skills users need to demonstrate.