ACEXTIC | ERP, CRM & BUSINESS SYSTEMS | SCOPING BRIEF Planning template. Nothing is submitted. Which ERP, CRM or integration workflow needs improvement, and what must work differently? 1. Business problem and its consequence: 2. Intended outcome and evidence or baseline: 3. Workflow, systems or roles in scope: 4. Accountable sponsor and process owner: 5. Access, data and operating constraints: 6. Required deliverables and acceptance criteria: 7. Timing, dependencies and availability to confirm: 8. Support, handover and review responsibilities: Timing, fees, availability and service boundaries require an agreed scope.